Product returns

You have the right to return the products you bought and request their replacement, within 14 days of receipt:
In case of return due to a defective product or due to an error in your order (if for example you received a product other than the one you ordered) in order to complete the return of the item, it is necessary to meet the following conditions:

1. The product must have been purchased exclusively from our store (
2. The product must be unused, in excellent condition and in its original packaging.
3. In case you do not want to replace the products with other same ones, you can replace them with other products of the same value (or higher and you pay the difference).
4. In no case can there be a refund.

Return procedure

Contact us to clarify the details of the return.
In case of a defective product it is necessary to send us a photo of the item at
In case the product has a defect or an error has been made in your order, send the parcel with the courier company that made the delivery to our address as it is listed in our online store.
Please note that the return shipping costs are charged to our business.
The return process has an average duration of 10 working days.

Secure Transactions

All payments made using a card are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL).

Payment methods

Our online store supports the following payment options:

  • Card Payment (Credit or Debit)
  • Bank account deposit
  • Pay on delivery

Piraeus Bank: IBAN: GR47 0172 7540 0057 5400 1636 173


Pancreta Bank: IBAN:GR15 0870 0710 0003 0000 2821 307